Adobe Creative Cloud stuck on Mac and how to fix it

Written by Michael Lee on September 8, 2015

Adobe Creative Cloud has been sitting in my menu bar for a while letting me know that I had updates. Problem was, every time I would open the Creative Cloud app to update my apps, it would just hang there, stuck and show a blue spinning wheel. After doing a quick search online, I found the solution to the problem on the Adobe forums.

Open Finder, click on Go > Go to Folder. Type in ~/library and hit enter.

Open Application Support/Adobe folder and rename OOBE folder to OOBEold.

Click on Apple icon on the top left, select System Preferences

Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless). Click on Advanced button and click Proxies Tab.

Under ‘Select a Proxy server to Configure’ Uncheck all the proxy check boxes, then uncheck ‘Use Passive FTP Mode (PASV)’.

Thanks for taking the time to read this article. I'd love to stay in touch and share more tips on programming and design, side projects and working remotely. Sign up and I'll send you my articles straight to your email.

:wave: Hey hey, I'm Michael Lee! I really appreciate you taking the time to read this article.

Be sure to check out my other articles.